Shipping policy

Buffalo River Co Shipping & Delivery Policies

Buffalo River Co has two Product Brands: Heritage Prints and Heritage Tables. Each product brand has its own Shipping and Delivery Policy. Make sure you review the appropriate policy for the product that you are purchasing.

For additional information about either the Heritage Prints or Heritage Tables please review their FAQ:

Heritage Prints Shipping & Delivery Policy

How are Heritage Prints Shipped?

All Heritage Print Orders use Domestic Shipping via UPS Ground or USPS
- Free shipping on orders over $75.00
- $7.50 shipping for orders under $75.00
We ship Heritage Prints to all 50 United States. Currently, we do not ship internationally.

How are Heritage Prints packaged for shipping?

We take exceptional care in packaging your Heritage Prints order.
- Unframed Prints: Carefully placed in a protective sleeve along with the accompanying Certificate of Authenticity and History and shipped flat in reinforced cardboard packaging.
- Framed Prints: Certificate of Authenticity and History along with the framed print is wrapped in bubble wrap, secured with corner protectors, and placed in custom sized boxes with ample cushioning materials.
- Sustainable Packaging: All packaging materials are selected with sustainability in mind, using recycled content whenever possible.

How long will shipping take for my Heritage Prints to arrive?

All Heritage Prints are made to order and follow a production schedule outlined below:
- Unframed prints: Approximately 3-5 business days
- Framed prints: Approximately 5-7 business days
After production, standard shipping times from our facility in the Greater Nashville, TN area are:
- East Coast: 2-4 business days
- Central US: 3-5 business days
- West Coast: 4-7 business days
- Hawaii and Alaska longer

These times may vary seasonally, especially during holiday periods.

For additional information about our Heritage Prints products, please review the Heritage Prints FAQ.

Heritage Tables Shipping & Delivery Policy

What is the Heritage Tables White Glove Delivery Policy?

At Buffalo River, our goal is to ensure your experience is enjoyable and seamless from the moment you place your order until it arrives in your home. To ensure satisfaction with your Heritage Tables purchase, we utilize White Glove Delivery Service.
Our professionally trained delivery partner will contact you to set up a delivery appointment. On the day of your appointment, they will arrive, unpack, and place your furniture in the room of your choice, removing all packaging and debris.
This service is provided for Heritage Tables, Benches, and other furniture items too large for Small Parcel Delivery. White Glove Delivery Service does NOT include the removal of old furniture. Please ensure the room is clear for delivery.
Orders are accepted for delivery in the Continental U.S. only.

What are the White Glove Delivery rates for my Heritage Tables order?

Local Delivery Areas (50-mile radius Greater Nashville, TN) -- Complementary
Continental U.S. Delivery (excludes Alaska and Hawaii) -- $795

What does White Glove Delivery include?

Assembly and setup: Trained drivers help move and set up the furniture in the desired location
Packaging removal: Drivers take away all boxes, crates, and packing materials
Personalized customer service: Drivers ensure customer satisfaction with the final arrangement
Delivery to the desired room: Drivers deliver furniture to the exact location the customer wants

How should I prepare for delivery for my Heritage Tables order?

It is essential to ensure the delivery path is accessible, that the furniture will fit through entryways, and that any obstacles, such as stairs, can be navigated for in-room placement.
You are responsible for ensuring furnishings fit in desired rooms, through doorways, stairways, elevators, and hallways.
Please clear the designated room in advance, as our delivery team is not permitted to move or dispose of existing furniture or other items and must verify the room is suitable for your furniture.
If you live in a high rise or condominium which requires a Certificate of Insurance, please contact us after placing your order.
⚠️ IMPORTANT: Since furniture is non-returnable, please confirm all measurements in advance. This includes checking doorways, stairwells, hallways, ceilings, entryways, and any potential obstructions that may impact delivery.

How is my White Glove Delivery scheduled?

Upon purchase, we will arrange for the White Glove Delivery Service to contact you and set-up your delivery appointment with 3 business days. Your delivery appointment is typically within 14 business days (15-20 business days for National Delivery).

What happens on delivery day?

An individual 18 years or older must be home to accept and inspect the order
Furniture will be unpacked and placed in your chosen room
Packing materials will be removed
Inspect your order BEFORE signing the delivery slip
Note any damage at the time of delivery

What should I know about transit and delivery times?

Once shipped, your furniture typically takes 10-15 business days to arrive. Transit times may vary and can be longer during holiday seasons.

Delivery details:

Delivery windows may span several hours
Be prepared to accept shipment at any point within the scheduled time window
The driver will contact you via text and/or phone when approaching delivery
Absence during the delivery window may incur additional rescheduling charges
Prolonged inability to reschedule may result in storage fees
Address changes may cause delays and incur reconsignment fees

What if there's damage to my furniture?

⚠️ IMPORTANT: Inspect your order BEFORE signing the delivery slip
Note any damage at the time of delivery
Do not sign for items until fully inspected

If damage occurs:

Do not refuse delivery
Make detailed notes on the delivery slip before accepting
Understand that repair or replacement requires damage to be noted on the delivery acceptance slip
Send an email to info@buffaloriver.co notifying us of the damages noted in your White Glove Delivery. We will obtain the delivery information from the White Glove Delivery Partner and will be in contact with you. It is important to follow the procedures outlined here for delivery and acceptance of your Heritage Tables order.

Additional Delivery Information

Furniture cannot be refused if it does not fit through an entryway
Double-check item measurements on the Buffalo River Co website
The driver will stay until you sign the Proof of Delivery slip
No damage noted at delivery means Buffalo River Co cannot assist in repairs or replacements

For additional information about our Heritage Tables products, please review the Heritage Tables FAQ